Telephone FAQ/Technical Support

Eagle Telephone is a feature-laden service that works with existing wiring in your home and does not require cable TV or an Internet connection. It offers the standard calling features and the service quality that you expect from your phone service provider. Calling features offered (feature availability due to level of service): Caller ID, Call Waiting, Voice Mail, Call Forwarding, Call ID Blocking, 3-Way Calling and Anonymous Call Rejection.

All standard touch-tone phones, wall mounted, portable and cordless phones will work with Eagle Telephone. Rotary phones will not work with our telephone service.

Eagle will provide and maintain any equipment required that works with existing phone lines.

Just pick up your phone and dial the 7-digit number for local calls and 10-digit number for long distance calls – like when you dial to make a call from a cell phone.

International calling is set to NOT work as the default setting. This setting prevents users from accidentally making an international call and receiving a large bill for a call they did not intend to make. If you want to make international calls, you will need to contact Eagle Customer Care and ask to have your international calling enabled. Then, for international calls, dial the international code, followed by the phone number.

Yes, you can. They will all work at the same time without interruption as each service works independently of the others.

You do not have to subscribe to other services in order to subscribe to Eagle Telephone. However, if you are a subscriber to other Eagle services (Eagle Cable TV and/or Eagle High-Speed Internet) you will receive a discount on your telephone service with our bundled pricing. You could save up to $257.40 a year from bundling alone when you subscribe to multiple Eagle services. With bundled pricing, you can make choices that are right for you -- get what (and only what) you want.

Yes. The Eagle 500 plan gives you 500 minutes per month of local and long distance calls made to anywhere in the U.S. The Eagle Unlimited plan gives you unlimited local and long distance calls per month made anywhere in the U.S. You can also make international calls; international call rates will apply.

Yes. Since it is much easier to keep your number than it is to change it, Eagle Communications will port your number from your old service provider.

Just like you always have – just pick up the phone and dial 911. Calls are routed to your local 911 Call Center. State the nature of your emergency promptly and clearly, so that the appropriate Emergency Response Team can be dispatched.

Contact our technical support toll-free: 877-625-9901