Support

The phone number for the Hays area is 625-9900. If you are outside the Hays area, call us toll free at 1-877-625-9901.

When you call the helpdesk, it is a good idea to know a few details. First, it helps if you know the account number or the name that your internet account is under. Second, you should know what kind of cable modem you have (Motorola, Toshiba, etc). Third, it is useful to know what operating system you are running (Windows 98, Windows XP, Mac OS X, etc). Having these things ready when you call will help to expedite the process of getting your problem solved.

Eagle Communications will troubleshoot internet related issues on systems running Windows 2000, XP or Vista as well as Macs running OS 10.X and higher.

If you are running an older Operating System such as Windows 98, ME or Mac OS 9.X it is compatible with our service. However, because these Operating systems are no longer supported by their manufacture and updates are no longer being made for these systems Eagle will not be able to effectively troubleshoot internet related issues with these systems. We will only be able to troubleshoot our equipment and internet connection.

The type of mail server that we use is a POP3 server.
The incoming mail server is mail.eaglecom.net.
The outgoing mail server is mail.eaglecom.net.

If you have forgotten your password, the only way to resolve this is to call the internet helpdesk, at 785-625-9900 or 877-625-9901.

For security reasons the helpdesk can not look at your current password, we can only reset it to a new password.

If you try to send messages and get this message back every time, it is most likely that your mail client is not authenticating with our SMTP server. To fix this, follow the steps for your mail program below:

Outlook XP: Open Outlook XP. On the menu bar across the top, click Tools, then click Email Accounts... Select "View or Change Email Accounts". Click Next. Select your mail account, then click Change... Click More Settings..., then click on the "Outgoing Server" tab. Select "My outgoing server (SMTP) requires authentication". Click OK. Click Next. Click Finish.

Outlook 2000: Open Outlook 2000. On the menu bar across the top, click Tools, then click Accounts... Select the "Mail" tab. Select your mail account. Click "Properties". Click the "Servers" tab. Under the section titled "Outgoing Mail Server", put a check in the box next to "My server requires authentication. Click Apply. Click OK. Click Close.

Netscape Messenger: To configure authenticated SMTP in Netscape Messenger: 1. From the Edit menu, select "Preferences..." 2. Click the plus (+) icon next to "Mail & Newsgroups." 3. Choose "Mail Servers." 4. In the "Outgoing mail server user name" field enter Username 5. Click the OK button.

Eudora: To configure authenticated SMTP in Eudora: 1. From the Tools menu, Select "Options..." 2. Click on the the "Sending Mail" icon. 3. Check the box next to "Allow authentication." 4. Click the OK button. *Microsoft Entourage * To configure authenticated SMTP in Entourage: 1. From the Tools menu, select "Accounts." 2. Double-click your Mail account (it may be called mail.eaglecom.net). 3. Click on the "Click here for advanced sending options" button. 4. Check the box next to "SMTP server requires authentication." 5. Select the radio button next to "Use same settings as incoming mail server." 6. Click the OK button.

Outlook Express 5 for Macintosh: Open Outlook Express and go to the menu item Tools and choose Accounts. Next, select the account you need to edit (i.e., an account that requires SMTP authentication). If you have multiple accounts that require authentication, you will need to edit them one at a time. With the account name selected (highlighted), click on Edit. On the bottom of the page, you will see Click here for advanced sending options. Click on this link/button, and the additional dialog box Advance Sending Options will open. Now, put a check mark in the box for SMTP server requires authentication. Make sure the option "Use same settings as incoming mail server" is selected. Close this window, then click OK. Finally, close the Accounts window.

If these steps do not work, or you have additional questions, please call the help desk at 877.625.9901.

The employee owners at Eagle Communications are highly concerned about the increased volume of computer viruses floating around the internet these days. It seems as though each day, new viruses and their variants are sent out. As you may already know, the vast majority of these viruses come through e-mail. Generally a virus will come in an e-mail in the form of an attachment which looks completely harmless. Once the attachment is opened, the computer can become infected instantly.

As a technology leader in the region, Eagle Communications understands the frustration, productivity loss, and annoyance these viruses cause on a day to day basis. In an effort to help control the spread of these viruses, we have updated our e-mail server to help stop infected e-mails before they ever reach you. In the event that an e-mail is sent to you that does indeed contain a virus, you will be notified by e-mail who attempted to send you the e-mail in question, the subject of the e-mail, and the name of the virus detected. This is the message you will receive:

“A message for this address contained a virus and was not delivered.
Virus detected - W32.Netsky.B@mm W32.Netsky.B@mm The message was from
Subject: stolen”

As you can see, the e-mail was sent from “jdoe@widgets.com”, the subject was “stolen”, and the virus detected was the “W32.Netsky.B@mm”. This message will be delivered from “Postmaster”.

If you receive one of these e-mails, no further action is required. It is simply a notification.

The best way to prevent a virus is to purchase and run a virus protection program, such as McAfee or Norton Antivirus.

It is also a good idea to delete e-mail messages from people that you don’t know and not to open those messages.

Another good idea is to update windows on a regular basis. This can be done at the Microsoft web site.

There are several ways to clear a virus. If you have a virus scan, run a full system scan and see if that takes care of the problem.

If you do not have a virus scan, or if you do have one, but it did not clean the virus, then download and run the Stinger utility from McAfee. http://us.mcafee.com/virusInfo/default.asp?id=stinger

If you know what the name of the virus is, you can check the Symantec website for a fix for that virus. http://securityresponse.symantec.com/avcenter/tools.list.html

Also you can try an online virus scan at the Symantec site. http://security.symantec.com/default.asp?productid=symhome&langid=ie&venid=sym

Spyware/Adware is software that is used to track and gather information about users or user’s online activities, then that information is either used or sold to advertisers. Often a user is unaware of a spyware installation and more often un-installation is very difficult and may damage critical files on removal. There is also a rising concern by Internet Privacy Watch groups as well as the Federal Government about privacy and security issues. While most spyware developers' intent is not to maliciously destroy data on a users computer, the methods used to install their software are questionable and often pose major security risks and can leave a computer vulnerable to viruses and hackers. Using known exploits or by tricking the user into installation, these programs once installed sometimes do nothing that is noticed by the user, other times they may change your homepage, modify your Internet security settings, and/or modify operating system files.

The most obvious way to tell your computer has spyware installed will be an excessive number of pop ups, Internet search bars, extra icons on your desktop and/or your homepage has been changed.

Some of the less subtle ways may be a decrease in performance while surfing the Internet, if you attempt a search on Yahoo or Google you get redirected to another search site. These are both indicators of the presence of spyware/adware

Check your Startup and Add/Remove Programs in the Control Panel for applications you did not install.

Manual Removal is possible, however due to the complex nature of some of these programs a third party removal tool is strongly recommended. Costs for these programs vary from free to $99.00+

Here are a few of the top Spyware/Adware removal tools:

The best method to avoid spyware is to be aware of the different windows that are open that you did not open. Check the Add/Remove Programs in Windows for programs that you did not install on a regular basis and stay current with all Microsoft Windows and other software updates/Patches.

The primary DNS address is 66.232.206.253.
The secondary DNS address 66.232.206.254.

One very easy way to avoid spam email is to not enter your email address on the Internet. When you enter your email address on a website, many times that website will share your email address with other sites, and they will send you unwanted email.

If you are getting spam email, there are several spam filtering products that are available. These products will screen your email for you, greatly reducing the amount of spam you receive.

Every time you forward an e-mail there is information left over from the people who got the message before you, namely their e-mail addresses & names. As the messages get forwarded along, the list of addresses builds, and builds, and builds, and all it takes is for some poor sap to get a virus, and his or her computer can send that virus to every e-mail address that has come across his computer. Or, someone can take all of those addresses and sell them or send junk mail to them in the hopes that you will go to the site. How do you stop it? Well, there are several easy steps:

• When you forward an e-mail, DELETE all of the other addresses that appear in the body of the message (at the top ).
• Whenever you send an e-mail to more than one person, do NOT use the To: or Cc: fields for adding e-mail addresses. Always use the BCC : (blind carbon copy) field for listing the e-mail addresses. This is the way the people you send to will only see their own e-mail address. If you don't see your BCC: option click on where it says To: and your address list will appear. Highlight the address and choose BCC:. When you send to BCC: your message will automatically say "Undisclosed Recipients" in the "TO:" field of the people who receive it.
• Remove any "FW :" in the subject line. You can re-name the subject if you wish or even fix spelling.
• ALWAYS hit your Forward button from the actual e-mail you are reading. Ever get those e-mails that you have to open 10 pages to read the one page with the information on it? By Forwarding from the actual page you wish someone to view, you stop them from having to open many e-mails just to see what you sent.
• Have you ever gotten an email that is a petition? It states a position and asks you to add your name and address and to forward it to 10 or 15 people or your entire address book. The email can be forwarded on and on and can collect thousands of names and email addresses. A FACT: The completed petition is actually worth a couple of bucks to a professional spammer because of the wealth of valid names and email addresses contained therein.
• Ever get this one? "Send this email to 10 people and you'll see something great run across your screen." Or, sometimes they'll just tease you by saying something really cute will happen IT AINT GONNA HAPPEN!!!!!
• Before you forward an Amber Alert, or a Virus Alert, or some of the other ones floating around nowadays, check them out before you forward d them. Most of them are junk mail that's been circling the net for YEARS! Just about everything you receive in an email that is in question can be checked out at Snopes. Just go to www.snopes.com.

Aside from a computer, there are two things that are needed for a cable Internet connection. First, you need a DOCSIS cable modem. You can purchase a cable modem from us, or you can get one elsewhere. Second, your computer will need an Ethernet card. Most newer computers are shipped with Ethernet cards already installed, but if you need one, we can sell and install one for you.

Yes, you can share your connection. If you want to share, you will need either an Ethernet switch or a broadband router. A switch will simply split the connection (for up to 3 computers). A router will also split the connection, but will allow as many computers as you want to access the internet. A router will also provide the security of a firewall, and provide file and printer sharing capabilities. Both items are available for purchase from Eagle Communications.

Yes you can. Just go to our home page, and login with your email address (including @eaglecom.net), and your password.

Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following lines and press ENTER after each line:

• regsvr32 softpub.dll
• regsvr32 wintrust.dll
• regsvr32 initpki.dll
• regsvr32 dssenh.dll
• regsvr32 rsaenh.dll
• regsvr32 gpkcsp.dll
• regsvr32 sccbase.dll
• regsvr32 slbcsp.dll
• regsvr32 cryptdlg.dll

Click OK when you receive the message that DllRegisterServer in FileName succeeded.
Type exit.