Welcome to the new Eagle Phone Manager System. Here you will find the new Eagle My Phone Manager Web portal, quick guide and full guide. If you have any questions, please contact us
When you are on a call and receive another call, you will hear a call waiting tone. You can choose to place your current call on hold and take the second call, or you can simply continue talking and ignore the second call.
To Use Call Waiting
To Temporarily Disable Call Waiting – One Call
Web Portal/My Phone Manager
Call Waiting can be changed from the Settings page in the Calls section.
Caller ID for Call Waiting
You can see who is calling, even if you are already on another call. Caller ID and Caller ID name is available if your phone displays Caller ID.
With Call Return you can reconnect with the caller you last talked to without dialing the number.
To Use Call Return
Three-way calling lets you bring two parties into the same call to all participate in the same conversation.
Your privacy and personal time are important. Calls from anonymous callers ringing your phone can be annoying and inconvenient, several call screening features allow you to limit the calls you receive before they ring your phone.
Anonymous Call Block
Call Screening – Custom Number
If you want to prevent calls from a specific number, you can use the Custom Call Screening feature to control who can ring your phone.
To remove a number from this block press *59 and follow the prompts as outlined above.
When using a compatible phone, you can see the name and number of the party calling your phone. When you place a call, your name and phone number is available to people you dial. You can control when your caller ID information is sent.
Caller ID Block per Call
To prevent your caller ID (name and number), from being displayed to the person you dial:
Caller ID Unblock per Call
To allow your caller ID to be sent to the person you dial:
You can forward incoming calls from your home phone to another phone number.
If you would like to forward all calls.
*This service will continue to function even in the event of a power outage, Internet outage, or device failure.
Call Forwarding - Remote Access
Unconditional call forwarding, or forwarding of all calls is available remotely using the voicemail system. This feature can be accessed remotely by dialing your phone number, and while listening to the voicemail greeting pressing the # key. This will allow you to enter your PIN and access the voicemail system. In the Personal options menu (8), you can enable call forwarding.
Other Call Forwarding Options
Other forwarding options, like Find-me/Follow-me, Simultaneous Ring, Forwarding select numbers to voicemail, and many additional options are available in the online voice portal.
You can have your voicemail messages delivered to an email address, or listen to your voicemail messages by dialing into the voicemail system.
Listening to Voicemail Messages
Controls while listening to a message:
Voicemail to Email
Voicemail messages can be converted to a .mp3 file and sent to an email address, or list of email addresses. Voicemail to email can be setup using the online voice portal.
Selecting the “Keep a copy in voicemail box” allows you to also listen to messages on your phone. By unchecking this option, you can prevent the stuttered dial tone notification on your phone, and use your email to listen to voicemail messages.
Access on Power/Connectivity Failure
In the event of a power outage, Internet outage, or device failure; people that attempt to call you will go to your voicemail. Call forwarding, sim ring, or find-me/follow-me will continue to function.
Remote Access to Voicemail
You can call into your voicemail box to check voicemail messages from any phone.
Note: You must have set up a PIN from your phone to be able to access your voicemail remotely.
Busy and No Answer Voicemail Greetings
You can let callers know a little more about why you did not answer the phone. You can have callers hear different greetings when you are on the phone (busy) and not able to answer (no answer).
Voicemail Message Waiting Indicator (MWI)
A stuttered dial tone indicates your voicemail box has unread messages. This tone lets you know you have new messages or messages marked as unread in your voicemail box.
The following services are available using a short code through your phone service.
211 – Community Services Assistance
Access to information about health and human services by dialing 211 (United States).
411 – Directory Assistance
Nationwide U.S. Directory Assistance can be reached by dialing 411.
611 – Eagle Communications Customer Care
711 – Telecommunications Relay Service
Telecommunications Relay Service (TRS) can be accessed by dialing 711 (United States and Canada).
811- Dig Safe
911 - Emergency Services
When you dial 911, your call is connected to a local 911 operator in the nearest Public Safety Answering Point (PSAP) based on your address. The 911 operator is given a callback number and address.
NOTE: It is important that if you move your phone service, you keep your address up to date.