NBCU Olympics Online Video FAQ's




  • Question:  I am interested in accessing NBC Universal's coverage of the 2010 Vancouver Olympic Games.  How do I know if I am eligible?


    Answer:  To be eligible to access the online Vancouver Olympic Games coverage, you must be an Eagle Cable subscriber in one of the following cities:


    • Abilene
    • Chapman
    • Clay Center
    • Ellis
    • Ellsworth
    • Goodland
    • Hays
    • Kanopolis
    • Minneapolis
    • Oberlin
    • Russell
    • Solomon
    • St. Francis
    • WaKeeney
    • Wakefield

    In addition to the city, you must also subscribe to a cable package that includes the channels CNBC AND MSNBC.



  • Question:  How do I access the online content available?


    Answer:  You will need to go to http://www.nbcolympics.com and successfully complete your registration.  You will then have access to NBC Universal's Olympics Online Connect.



  • Question:  Do I have to subscribe to Eagle High-Speed Internet in order to view the online content?


    Answer:  No, you do not have to subscribe to Eagle High-Speed Internet.  However, it is recommended that you have a broadband connection with sufficient speed to support streaming videos.  Eagle Communications offers internet speeds up to 10Mb download in some areas.



  • Question:  What information do I need to have ready when I go to the video website?


    Answer:  In order to log in to see the videos, you will need:


    • Your 6-digit account number, listed on your billing statement
    • The last 4 digits of the phone number you listed with Eagle for your account
    • Your ZIP code

  • Question:  What if I do not have a phone number for my account?


    Answer:  You may call Eagle Communications at 877-61-EAGLE (877-613-2453) to have an Eagle representative assign a phone number to your account.



  • Question:  How do I contact Eagle Communications for questions regarding the online content of the Vancouver Games, or any other questions I may have?


    Answer:  You can contact Eagle Communications by telephone at 877-61-EAGLE (877-613-2453) or by email:  support@eaglecom.net.