Telephone Features - Residential Customers

Download our full Telephone Features Guide PDF

 

Call Number ID —

INCLUDED in these plans: Eagle 500, Eagle Local Plus and the Eagle Unlimited

Call Number ID allows for you to see the phone number of the caller. You can also get Caller ID with the caller's name for $6 per month.

How it Works: If your phone has a Caller ID Display Unit, this service displays the number of the incoming caller on your telephone..

 

Call Waiting —

INCLUDED in these plans: Eagle 500, Eagle Local Plus and Eagle Unlimited

This service notifies you that a second call is on the line and allows you to switch between the calls.

How it Works: When you are on the phone and another caller is calling you, you will hear a tone in the earpiece that alerts you that someone else is trying to reach you.  To put your current call on hold and answer the second call, simply hit the flash button or switch the hook on the phone and you will instantly be connected to the second without losing your first call. To disable call waiting for the next call only, press *70 before you place the call.

 

Voice Mail —

INCLUDED in these plans: Eagle 500, Eagle Local Plus and Eagle Unlimited

Each Eagle Telephone line is equipped with a Voice Mail box that works like an answering machine and has a 20-minute message capacity. To access your voice mail you must enter your personal identification number (PIN).

How it Works: If your Voice Mail feature is enabled, calls that are not answered will be sent to your Voice Mail box where the caller will be able to leave you a message. You will know there is a new Voice Mail if, instead of a normal dial tone when you pick of the phone, you hear a series of short-separate tones. With certain devices, a light may identify a message. This feature also allows you to be notified by e-mail when a message is left, you can even have the message attached to the e-mail.

To access your Voice Mail from your phone:

1.    Dial your telephone number from any telephone or *333 (from your home telephone) and wait for your Voice Mail greeting to being playing, then press *.

2.    Follow the prompts to enter either your 10-digit phone number and PIN or just your PIN. Your default pass code is the last 4 digits of your phone number. Upon accessing your Voice Mail for the first time, you will be asked to change your pass code to a different 4-digit passcode. If you do not, you may not be able to access your Voice Mail in the future.

You can access your Voice Mail from any phone by dialing your phone number and then when your Voice Mail picks up enter * to interrupt the greeting followed by entering in your passcode.

 

Call Forwarding —

INCLUDED in these plans: Eagle 500, Eagle Local Plus and Eagle Unlimited

Call Forwarding allows you to forward your calls to any other domestic phone number. This feature will ensure that your calls will not go unanswered.

How it Works: Before you leave, just dial 72# on your home phone. Wait for a confirmation tone, and then dial the telephone number, including the area code, where you want your calls forwarded. Wait for the courtesy call to be answered. Hang up the telephone. (If the courtesy call is not answered, dial 72# followed by the phone number with area code to manually activate the call forwarding without the courtesy call.)

To disable the Call Forwarding feature, simply enter 73# on your phone and wait for the confirmation tone. Then hang up the telephone.

 

Call ID Blocking —

INCLUDED in these plans: Eagle 500, Eagle Local Plus and Eagle Unlimited

Call ID Blocking allows you to call a number and withhold your caller ID information from being displayed on the other party's phone.

How it Works: Your information is sent to the call recipient by default. Should you wish to remain anonymous, simply dial *67 prior to making the call. The recipient’s Caller ID display will show that your information is “Unavailable.” You must enter *67 prior to each call to prevent your information from being sent to the recipient.

 

Call Return —

INCLUDED in these plans: Eagle Unlimited

Call Return will allow you to automatically dial the phone number of the last party who called your phone.

How it Works: Dial *69 and listen for a ring tone as the system redials the last party.

 

3-Way Calling —

INCLUDED in these plans: Eagle Unlimited

3-Way Calling allows you to have two other parties in separate locations join in one phone call. When you conference the other two parties, all three parties on the line can hear and converse with one another.

How it Works: Simply dial the number of one of the parties that you want to conference. Next, press the flash button or switch hook on your telephone and then dial the other party that is to be involved. To connect everyone, simply press the flash button or switch the hook again. Now all parties can be connected on one phone call.

If the third party does not answer or their line is busy, hit the flash or switch hook button twice to rejoin the original call. If you hang up, you will receive a ringback reminding you that the original call is still on hold, and can rejoin the call by picking up the phone. This service is known as 3-Way Calling Ringback.